Customer Success Manager
Remote OK | Full Time
Who we’re looking for
We are looking for a dedicated Customer Success Manager to join our support team to ensure customer satisfaction. As the primary point of contact for any client concerns, you will provide the best customer experience possible. You will be part of an international team working in a dynamic and agile environment.Â
The ideal candidate is experienced in client-facing roles and is driven by delivering high-quality customer service.
Your Responsibilities
As part of Customer Support team, you will be the first point of contact for our clients.
Accountable for maintaining a positive relationship with clients by monitoring, moderating, and contributing to conversations with clients across all channels
Understanding the platform end to end
Accountable for identifying client issues by collecting and relaying filtered out client feedback and insights to internal teams
Accountable for communicating product changes, updates, features, etc to the clients via available channels
Accountable for quality and timeliness of all client-related issues, tickets, and tasks to make the customers' experience consistent and seamless
Accountable for the quality, timely creation, and maintenance of knowledge base
Accountable for quality and timely onboarding of clients to the platform ensuring a fully engaged, positive, and valuable experience
Accountable for collaborating with the product team on new features based on client feedback
Requirement
University or Bachelor’s degree in Computer Science
2+ years’ experience customer-facing roles
A good understanding of ad tech is a plus
Ability to work with large amounts of data in Excel or having basic SQL skills is a plus
Fluent in English, any additional language is a plus
Proven ability to handle stressful situations, prioritise tasks and meet tight deadlines
Excellent communication skills
Strong interpersonal skills (high motivation, driven to exceed goals, constantly willing to learn and improve)