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Customer Success Manager

Remote OK  |  Full Time

CS Manager: Image

Who we’re looking for

We are looking for a dedicated Customer Success Manager to join our support team to ensure customer satisfaction. As the primary point of contact for any client concerns, you will provide the best customer experience possible. You will be part of an international team working in a dynamic and agile environment. 
The ideal candidate is experienced in client-facing roles and is driven by delivering high-quality customer service.

Your Responsibilities

  • As part of Customer Support team, you will be the first point of contact for our clients.

  • Accountable for maintaining a positive relationship with clients by monitoring, moderating, and contributing to conversations with clients across all channels

  • Understanding the platform end to end

  • Accountable for identifying client issues by collecting and relaying filtered out client feedback and insights to internal teams

  • Accountable for communicating product changes, updates, features, etc to the clients via available channels

  • Accountable for quality and timeliness of all client-related issues, tickets, and tasks to make the customers' experience consistent and seamless

  • Accountable for the quality, timely creation, and maintenance of knowledge base

  • Accountable for quality and timely onboarding of clients to the platform ensuring a fully engaged, positive, and valuable experience

  • Accountable for collaborating with the product team on new features based on client feedback

Requirement

  • University or Bachelor’s degree in Computer Science 

  • 2+ years’ experience customer-facing roles

  • A good understanding of ad tech is a plus

  • Ability to work with large amounts of data in Excel or having basic SQL skills is a plus

  • Fluent in English, any additional language is a plus

  • Proven ability to handle stressful situations, prioritise tasks and meet tight deadlines

  • Excellent communication skills

  • Strong interpersonal skills (high motivation, driven to exceed goals, constantly willing to learn and improve)

CS Manager: List
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